Responsible Gaming at xbaij

01Our Commitment to Responsible Gaming

At xbaij, responsible gaming is not just a policy checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to a platform that takes their wellbeing seriously. Gaming and sports betting should be approached as leisure activities, enjoyed within affordable limits and with full awareness of the risks involved.

We have built a range of tools and guidelines specifically designed to help our players maintain healthy habits. Whether you are a casual cricket betting fan following the BPL or a regular slots player, our responsible gaming framework gives you the controls you need to stay in charge of your experience at all times.

Our team is available around the clock to assist any player who has concerns about their gaming behaviour. If you ever feel that gambling is no longer a source of entertainment but is causing stress, financial hardship, or conflict in your personal life, please reach out to our support team immediately at [email protected].

02Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to notice in its early stages. Below are common warning signs that may indicate gambling has become more than a casual hobby:

• Spending more money or time gambling than you originally planned
• Chasing losses by placing bigger bets to try to win back lost funds
• Borrowing money or selling personal belongings to fund gambling activity
• Feeling anxious, restless, or irritable when trying to cut down or stop
• Neglecting work, family responsibilities, or personal relationships due to gambling
• Lying to friends or family members about how much you gamble or how much you have lost

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the responsible gaming tools available on xbaij or to speak with a professional counsellor. You are not alone, and help is available.

03Player Protection Tools

xbaij provides a full suite of player protection tools, available to every registered account at no cost. These tools are designed to put you in control of your gaming activity and can be activated or modified by contacting our support team.

• Deposit LimitsSet a daily, weekly, or monthly cap on how much you can deposit into your account. Once the limit is reached, no further deposits are accepted until the period resets.
• Session Time LimitsRestrict the total amount of time you spend gaming per session or per day. When the limit is reached, you will be automatically logged out and reminded to take a break.
• Loss LimitsDefine the maximum amount you are comfortable losing within a set time period. This tool prevents you from exceeding your personal loss threshold and encourages playing within budget.
• Cooling-Off / Time-OutTake a short break from your account for 24 hours, 7 days, 30 days, or a custom duration you choose. During a time-out, you cannot log in, deposit, or place any bets.
• Self-ExclusionRequest a full self-exclusion for a period of 6 months, 1 year, or permanently. Your account will be blocked and you will be prevented from creating new accounts for the duration of the exclusion.

04Keeping Gaming Fun and Safe

The most effective approach to responsible gaming is simply staying informed and making deliberate choices about how you engage with betting and casino games. Before you deposit or place a bet, ask yourself whether you are playing for entertainment or trying to recover a previous loss. If the answer is the latter, it is a clear signal to step back.

We recommend setting a personal entertainment budget for gaming each week — an amount you are completely comfortable losing — and never exceeding it. Use the deposit limit tool to enforce this budget automatically so that even in moments of excitement during a BPL match or a winning streak in slots, you stay within a safe boundary.

Gaming at xbaij should feel like watching a match at Sher-e-Bangla National Cricket Stadium — energetic, engaging, and something you look forward to. The moment it stops feeling that way, it is time to pause, reflect, and use the tools available to you. Your wellbeing always comes first.

05Getting Help and Professional Support

xbaij's in-house support team is your first point of contact for any responsible gaming concern. However, we fully understand that some players may benefit from speaking with an independent professional. If you are based in Bangladesh and are experiencing difficulties related to gambling, we encourage you to speak with a licensed counsellor or reach out to mental health support services available locally.

Reaching out for help is a sign of strength, not weakness. Whether your concern is financial stress, relationship strain, or simply a feeling that gambling is taking up too much of your time and mental energy, professional support is available and effective. Do not wait until a problem becomes severe — early intervention leads to better outcomes. Email us any time at [email protected] and we will point you in the right direction.